In this file:
· Former McDonald's CEO warns $15 minimum wage directly contributing to fast-food industry's automation push
· McDonald’s replacing humans with robots at the drive-thru
Former McDonald's CEO warns $15 minimum wage directly contributing to fast-food industry's automation push
McDonald's CEO Chris Kempczinski confirmed last week that the fast-food chain was testing automated drive-thrus at 10
By Lucas Manfredi, FOXBusiness
Jun 7, 2021
Former McDonald's CEO Ed Rensi is warning that the fight for a $15 minimum wage is directly contributing to the restaurant industry's push toward automation.
Last month, McDonald's announced plans to raise the starting hourly wage range to $11-$17 per hour for crew and $15-$20 per hour for shift managers. The fast-food chain noted in its wage hike announcement that it planned to hire 10,000 new employees over the next three months.
However, McDonald's current CEO Chris Kempczinski confirmed during Alliance Bernstein's Strategic Decisions Conference last week that the company is testing an automated, voice-recognition based drive-thru ordering system at 10 of its Chicago locations. Kempczinski noted that the artificial intelligence technology has 85% accuracy with filling orders, with workers having to step in for approximately one in five orders.
"There's a big leap from going to 10 restaurants in Chicago to 14,000 restaurants across the U.S., with an infinite number of promo permutations, menu permutations, dialect permutations, weather - and on and on and on," Kempczinski said, according to a conference transcript from FactSet obtained by Nation's Restaurant News...
McDonald’s replacing humans with robots at the drive-thru
by D. Goodman, GuiltyEats
Jun 8, 2021
If you have watched the news for five minutes lately, you are no doubt well aware of the shortage of employees numerous businesses are experiencing. Help wanted signs can be seen everywhere with ads all over social media. And in some areas fast food chains such as McDonald’s are getting hit the hardest.
Of course a situation like this calls for out of the box thinking. Ideas that no one has thought of before. So the fact it was McDonald’s who came up with a concept to try and fix the problem is not surprising. This is the same company that pretty much invented fast food as we know it after all.
However, I think it’s safe to assume no one thought that solution would be to take a page out of The Terminator or Matrix films and put the machines in charge. Because according to ZDNet that is exactly what is happening.
They are reporting that at 10 locations in Chicago, McDonald’s has installed AI robots to take your order when you go through the drive-thru. Yes, you read that right. In the Windy City you may give your order for a large Number 4 with a Coke to something that doesn’t have a heartbeat.
It turns out the McDonald’s drive-thru robot is far from perfect...