Retailers ramp up their online grocery offerings amid continuing pandemic


Michael Browne and Russell Redman, Supermarket News

Jul 29, 2020


Since the initial outbreak of the coronavirus in the United States in March, grocery retailers have quickly pivoted to enhance and grow their online grocery offerings and shoppers have responded in overwhelming numbers. With recent COVID-19 surges in many parts of the country, online grocery continues to be a critical service for American shoppers.


In June, for instance, U.S. online grocery sales hit $7.2 billion, up 9% month-over-month (though less than the big double-digit gains seen in April and May), according to the Brick Meets Click/Mercatus Grocery Survey.


Meanwhile, the capacity for online order fulfillment via pickup and home delivery grew as more retailers launched services, as larger chains expanded both delivery and pickup options, and as retailers added labor or improved pick productivities via technology solutions, according to the Barrington, Ill.-based strategic advisory firm...


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