Costco is refusing returns on hoarded items
by Tom Ryan, RetailWire
Mar 23, 2020
Costco recently began posting signs indicating that it will no longer accept returns on six items — toilet paper, paper towels, rice, water, sanitizing wipes and Lysol — that consumers have been stocking up in response to the coronavirus pandemic.
The signs in recent days began popping up on social media on non-affiliated Instagram sites such as Costco Insider, Costco Buy and Costco Deals. It’s uncertain whether the initiative is nationwide.
An employee at an Illinois Costco warehouse told Business Insider that the non-returns policy was for both sanitary purposes — to avoid the risk of tainted returns — as well as to discourage hoarding.
The move was praised on social media.
“This is such great news! I’m tired of all those people that buy toilet paper and think they can just return it later when they don’t need it,” one individual responded to an Instagram post.
“It’s about time! Too many people taking advantage of their return policy,” another said.
Costco in early March began placing purchase restrictions on certain items due to panic buying. CFO Richard Galanti said on Costco’s second-quarter conference call on March 5, “We’re getting deliveries daily. But it’s still not enough given the increased levels of demand on certain key items. It’s been a little crazy.”
Many stores are...