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· Chick-fil-A named cleanest fast-food restaurant, but has slowest drive-thru, new studies say
· Chick-fil-A's drive-thru service is among the slowest in a new survey — here's how 10 major chains rank
Chick-fil-A named cleanest fast-food restaurant, but has slowest drive-thru, new studies say
By Janine Puhak | Fox News
Oct 2, 2019
You win some, you lose some, Chick-fil-A.
The chicken-centric chain was recently crowned as having America’s cleanest fast-food restaurants in a new survey, but at the same time, the Atlanta-based eatery was denounced for operating the slowest drive-thru in the industry, according to a separate poll.
On Oct. 1, Business Insider released the results of a 3,000-person survey that asked participants to rank the restaurant cleanliness of the country’s quick-dining options – and Chick-fil-A topped the list. According to the outlet, 55 percent of respondents — who had all reportedly visited the chain within the last six months — agreed that the establishment was consistently the most spick-and-span.
Competitors, including In-N-Out and Starbucks, followed close behind in second and third place, respectively, with Panera Bread, Culver's, Chipotle, Whataburger and Five Guys rounding out the list behind. Notably, less than 10 percent of people polled cited McDonald’s, Burger King or Subway as having the cleanest fast-food restaurants in the business, the outlet said.
On the other hand, Chick-fil-A was blasted by business publication QSR Magazine in a new study that listed the chicken chain as running the slowest drive-thru among its fast-food peers.
Anonymous shoppers tasked with judging the competition reported that a trip to the Chick-fil-A drive-thru included an average, lengthy wait time of five minutes, 23 seconds — almost 40 seconds slower than McDonald’s, which was said to have the next-slowest average wait time of the ten chains polled, said the The Atlanta Journal-Constitution...
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Chick-fil-A's drive-thru service is among the slowest in a new survey — here's how 10 major chains rank
· Dunkin' has the fastest drive-thru wait times and Chick-fil-A has the slowest, according to a new study by QSR Magazine.
· The study analyzed wait times from drive-thru speakers to order windows at 10 major fast-food chains.
Hayley Peterson, Business Insider
Oct 1, 2019
Fast-food drive-thru service is getting slower.
Customers spent an average four minutes and 25 seconds waiting in drive-thru lines in 2019, according to a new study from QSR Magazine. That's about 20 seconds longer than drive-thru wait times in 2018.
The study analyzed wait times from drive-thru speakers to order windows at 10 major fast-food chains.
Here's how the chains ranked from slowest to fastest.