McDonald's acquires Apprente, plans to speed up drive-thru lines with voice-based ordering technology

 

Kelly Tyko, USA TODAY

Sept. 10, 2019

 

McDonald's hopes that an investment in technology is the special sauce that will transform drive-thru ordering.

 

The fast-food giant announced Tuesday that it has an agreement to acquire Apprente, a Silicon Valley-based start-up specializing in conversational voice-based ordering technology.

 

McDonald’s said the technology understands different accents and is "expected to allow for faster, simpler and more accurate order taking at the Drive Thru" and could also be incorporated into kiosks and mobile ordering.

 

“Building our technology infrastructure and digital capabilities are fundamental to our Velocity Growth Plan and enable us to meet rising expectations from our customers, while making it simpler and even more enjoyable for crew members to serve guests," Steve Easterbrook, McDonald's president and CEO, said in a news release.

 

Apprente was founded in 2017 to create "voice-based platforms for complex, multilingual, multi-accent and multi-item conversational ordering" and uses neuroscience-based artificial intelligence technology.

 

“Apprente was borne out of an opportunity to use technology to solve challenging real world problems and we’re thrilled to now apply this to creating personalized experiences for customers and crew,” Itamar Arel, co-founder of Apprente, said in the statement.

 

McDonald's has made other recent tech investments.

 

In April...

 

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https://www.usatoday.com/story/money/food/2019/09/10/mcdonalds-apprente-voice-based-ordering-technology/2269452001/