In this file:
· Kroger Apologizes for Racial Profiling, Promises to Accelerate Dallas-Area Sensitivity Training
Kroger responds to charges of racial profiling after employees
call cops on teens buying snacks
· Kroger, Microsoft Partner to Take on Amazon, Walmart With Connected Stores
Kroger Apologizes for Racial Profiling, Promises to Accelerate Dallas-Area Sensitivity Training
Kroger promises to accelerate Dallas-area sensitivity training after apologizing to Mesquite family
Jan 7, 2019
Kroger is apologizing and promising sensitivity training at all Dallas-area stores after a North Texas woman says her sons and nephews were racially profiled at a Mesquite store Thursday.
Ukiah Swain said a Kroger employee called the Mesquite police and accused the four boys of stealing after profiling them. When the police arrived they found receipts for items in the boys' possession, and nothing stolen, but still handed them trespassing warnings.
Swain said she couldn't believe it, so she confronted the manager.
"I said, 'Come again?' And he said, 'They looked like they could be shoplifters' and he laughed," Swain said.
Zavarion Swain, 16, said he asked the manager what he did and the manager replied, "We've had problems with people like you before."
"You could see the hurt on his face. You could see the pain and he asked me, 'Ma, how do I not look like a criminal so this doesn't happen again?'" Swain said.
Kroger responded again Monday saying they contacted Ukiah Swain personally and apologized, saying they "did not live up to their values in this situation." They also said the store associates involved have been removed from the store while the incident is investigated; they did not say if they are in another store, at home or what may happen to them at the end of the investigation.
Kroger also promised to accelerate previously planned sensitivity training to occur at that store, and all Dallas division stores, within a month...
Kroger responds to charges of racial profiling after employees call cops on teens buying snacks
By Theresa Braine, New York Daily News
Jan 07, 2019
Kroger has disciplined employees and moved up some previously planned diversity and sensitivity training after being accused of racial profiling by a mother whose teens were accosted by cops while buying snacks.
The grocery chain on Monday announced “several immediate actions in response” to the incident at its store in Mesquite, Texas. To begin with, Kroger officials have apologized to the family, the company said in a statement.
“We strive to provide a welcoming environment and to show respect for all customers. We did not live up to our values in this situation,” the statement said, adding that they have also contacted police to ensure that any record of the incident was deleted and that “Kroger has rescinded any complaint stemming from this incident.”
In addition, the employees involved “have been removed from the store while we investigate,” Kroger said, “and fourth, we are accelerating an already-planned sensitivity training to occur in this store location and all of our Dallas division stores within the month.”
The teens certainly did not feel welcome when they visited the store last Thursday. Employees called police on the four boys, on suspicion of shoplifting. Ukiah Swain had permitted the youths — her sons and nephews – to go to Kroger without her to buy snacks, but says they were profiled once they got there.
"I've been crying for days, Swain told the local Dallas-Fort Worth NBC affiliate. “I don't want to cry anymore.”
“I’m paying for my snacks and the police walk in,” 16-year-old Zavarion Swain told the network...
Kroger, Microsoft Partner to Take on Amazon, Walmart With Connected Stores
By Brittany Shoot, Fortune
January 7, 2019
Grocery giant Kroger is partnering with Microsoft to begin beta testing new connected store technology, according to an announcement from Kroger released on Monday.
The test will launch with two new pilot stores, located in the cities of Monroe, Ohio and Redmond, Wash. and close to Kroger’s headquarters. Both stores will feature technology such as digital pricing signage, which will provide consumers with richer data, including nutritional information. Powered by Microsoft Azure and some IoT sensors, the in-store tech will also allow individual stores to alter promotions quickly to meet consumer demand. The intention behind the idea is pretty simple: get more consumers shopping in brick-and-mortar stores again, instead of just ordering online. The changes should also help employees more easily navigate the stores, change signs, and complete tasks such as fulfilling curbside orders.
“Our partnership brings together Kroger’s world-class expertise in the grocery industry with the power of Azure and Azure AI,” said Satya Nadella, the CEO of Microsoft, in a statement.
Kroger has already been partnering with other companies to offer...
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